First Timer
Welcome to Your First Lumea Experience
Embark on your Pilates journey with our exclusive starter pack. Enjoy a special price on a 3-class package. Arrive 15 minutes early to get comfortable and ready for your first class. Please note, grip socks are mandatory for safety, and are available for purchase if needed. Bring a towel and water bottle for a dynamic 55-minute session that invigorates both mind and body. Join us on the reformer and feel the energy!
Special price on a 3-class starter pack.
Don’t forget your grip socks. We have available for purchase if needed.
Arrive 5-10 minutes early to prepare for your session.
Public parking available nearby. Please allow time to look for your spot.
Dynamic 55-minute class to energize your mind and body.
Find Us on the GloFox App
Studio Etiquette
At Lumea Pilates, we are committed to creating a welcoming and harmonious environment for everyone. To ensure a positive experience, we kindly ask everyone to follow these simple guidelines during their sessions.
Wear Appropriate Attire
Wear comfortable, form-fitting workout clothes and grip socks for safety, stability and higiene on the reformer. No shoes are allowed in the studio space.
Arrive on Time
Please arrive at least 5-10 minutes before class to check in and prepare. If you are a first timer, we advise you to arrive 15 minutes earlier to your class time.
Cell Phones On Silent Mode
To maintain a calm and focused environment, please turn off or silence your phone before entering the studio.
Clean Your Equipment
Wipe down your reformer and any props used during the session to maintain a clean and hygienic studio.
Respect Others
Be mindful of personal space and encourage fellow participants with kindness and positivity.
Stay Hydrated
Bring a water bottle to class and drink water before, during, and after your session to stay properly hydrated.
Cancellation Policy
To respect other clients and the instructor’s time, please provide at least 12 hours notice if you need to cancel or reschedule your class. Late cancellations or no-shows will be charged a full class fee.
5 Minutes Late Policy
Classes start promptly at the scheduled time. To ensure a smooth experience for all, we have a strict 5-minute policy. If you arrive more than 5 minutes late, you will not be permitted to join the class and will lose your credits.
How To Book A Class
You can book a class with us in two easy ways:
• Download the GloFox App and search for Lumea Pilates
• Book directly through our website under the ‘Schedule’ section
Create your account and choose the class that best suits you.
First time with us? Please note that you’ll need to purchase credits before booking your first class. To do so, browse our packages and memberships, then contact us via WhatsApp to complete your payment.
Unfortunately, online payments are not yet supported in Mozambique. We hope this changes soon to make your experience even more seamless!
• Download the GloFox App and search for Lumea Pilates
• Book directly through our website under the ‘Schedule’ section
Create your account and choose the class that best suits you.
First time with us? Please note that you’ll need to purchase credits before booking your first class. To do so, browse our packages and memberships, then contact us via WhatsApp to complete your payment.
Unfortunately, online payments are not yet supported in Mozambique. We hope this changes soon to make your experience even more seamless!
Effortless Account Setup
Easily create an account through our website or the GloFox App to start your Pilates journey.
Multiple Payments Options
Purchase your class packages via WhatsApp +258 852 425 931 (we have Mpesa or Bank transfer options)or directly at the studio using card payments. We are responsibly cashless.
Seamless Class Booking
Book your classes effortlessly through our website or the GloFox App after purchasing your package.
Cancelation Policy
At Lumea Pilates, we understand that plans can change. We kindly ask that you notify us at least 12 hours in advance if you need to cancel or reschedule your class. This allows us to accommodate other members and maintain a smooth schedule.
Canceling or Rescheduling
You can easily cancel or reschedule your class within 12-hour notice, directly through your account on our website or the GloFox App.
Strict 12-hour Cancellation Policy
Cancellations made less than 12 hours before the class starts, will result in the loss of credits. This helps us maintain fairness and consistency for all our members
Supportive Team
If you are having difficulties to cancel or reschedule your class, feel free to reach out to our support team via WhatsApp +258 852 425 931 — we’re here to help!
Cancellation Policy FAQs
Terms and Conditions
By using our services, including the website, classes, and facilities, you agree to these terms. Bookings must be made in advance, and payments are required prior via POS, M-Pesa, or bank transfer. Cancel at least 12 hours in advance to avoid charges. Packages are non-refundable and have expiration dates. Participation requires being in good physical condition; inform instructors of any health concerns. Classes are not a substitute for medical advice, and Lumea Pilates is not liable for injuries. Arrive 5 minutes early; late arrivals may be denied entry. Secure your belongings; lockers are available. Clean equipment after use and wear grip socks. By using our services, you agree to our Privacy Policy. Schedules and instructors may change, and respectful behavior is expected at all times. Disruptive conduct may result in service termination. Lumea Pilates owns all content and prohibits unauthorized use. Terms may change; continued use implies acceptance. Governed by Mozambican law. Contact us at hello@lumeapilates.co.mz or +258852425931. Address: Avenida Kwame Nkrumah, 551 - Maputo, Mozambique.
Privacy Policy
At Lumea Pilates, we respect your privacy and are committed to protecting your personal information. We collect information you provide when booking classes, signing up for promotions, or contacting us. This may include your name, contact details, payment information, health conditions, and class preferences. We use this data to manage bookings, process payments, send updates, and improve services. Your information is protected with secure measures and shared only with service providers or legal authorities when necessary. You have the right to access, correct, or delete your data and opt out of communications. We retain data as needed and may use cookies on our website. Changes to this policy will be posted online. Contact us at hello@lumeapilates.co.mz or +258852425931. Address: Avenida Kwame Nkrumah, 551 - Maputo, Mozambique.
By using Lumea Pilates services your acknowledge that you have read, understood and agree to these terms of condition and Privacy Policy.
By using Lumea Pilates services your acknowledge that you have read, understood and agree to these terms of condition and Privacy Policy.
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